PAINLESS MOTION PRIVACY POLICY (GDPR – UK)

​

Privacy Notice Last Updated 

​

25/11/2025

​

1. Introduction

​

Painless Motion Ltd is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

​

By using our website or purchasing our products, you agree to the practices described in this Privacy Policy.

​

2. About Us

​

Business Name: Painless Motion Ltd
Website: https://www.painlessmotion.uk
Address: 2 Norcombe Gardens, Kenton, Harrow, HA3 0DS, United Kingdom
Email: Nihalhalai@painlessmotion.uk

​

3. Information We Collect

​

We may collect and process the following personal information:

• Name

• Email address

• Billing and delivery address

• Phone number (if provided)

• Order and purchase details

• Payment-related information (processed securely by third-party providers)

​

Please note: we do not store or have access to your full card details.

​

4. How We Use Your Information

​

We use your personal data to:

​

• Process and fulfil orders

• Communicate with you regarding orders or enquiries

• Provide customer support

• Improve our website, services, and user experience

• Send marketing or promotional communications (only where consent has been given)

​

5. Legal Basis for Processing

​

We process personal data under the following lawful bases:

​

• Contract – to fulfil purchases and provide services

• Legitimate interest – for customer support and business improvement

• Consent – for marketing communications

​

6. How We Store and Protect Your Data

​

We take appropriate technical and organisational measures to protect your personal data. Information is stored securely and accessed only where necessary.

​

We do not sell or misuse your data and only share it where required to fulfil services.

​

7. Payments via Stripe

​

All payments are processed securely through Stripe, a PCI-DSS compliant payment processor.

Painless Motion Ltd does not store, process, or have access to your full card details.

​

8. Sharing Your Data

​

We do not sell or trade your personal information. Data may only be shared with:

​

• Courier services (to deliver orders)

• Stripe (to process payments securely)

• Essential website tools (such as analytics or cookies required for functionality)

​

9. Data Retention

​

• Order and transaction data is retained for up to 6 years to comply with legal and tax obligations

• Marketing data is retained until you unsubscribe or withdraw consent

​

10. Your Rights

​

Under data protection law, you have the right to:

​

• Access your personal data

• Request correction or deletion of your data

• Object to or restrict processing

• Withdraw consent at any time

• Request data portability

​

To exercise your rights, please contact:
Nihalhalai@painlessmotion.uk

​

11. Links to Other Websites

​

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

​

12. Changes to This Policy

​

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately upon publication.