SHIPPING POLICY
PAINLESS MOTION SHIPPING POLICY
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Shipping Policy Last Updated
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25/11/2025
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1. Introduction
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This Shipping Policy outlines how orders placed with Painless Motion Ltd are processed, dispatched, and delivered. By placing an order on our website, you agree to the terms set out below.
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2. About Us
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Business Name: Painless Motion Ltd
Website: https://www.painlessmotion.uk
Email: Nihalhalai@painlessmotion.uk
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3. Delivery Locations
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We currently deliver to:
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UK mainland
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International destinations (available on request – please contact us before ordering)
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If a delivery address is outside our standard delivery regions, we reserve the right to cancel and fully refund the order.
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4. Delivery Times
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Standard UK delivery typically takes 3–5 working days
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Express delivery may be available at checkout where applicable
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International delivery times vary depending on destination
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Delivery timeframes are estimates only and not guaranteed. Delays caused by courier services, customs processing, or external factors are outside our control.
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5. Shipping Fees
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All delivery charges are clearly displayed at checkout before payment is completed
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6. Order Processing
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Orders placed before 12:00 pm (UK time) are usually dispatched the same working day
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Orders placed after 12:00 pm, on weekends, or on bank holidays will be dispatched the next working day
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A dispatch confirmation email will be sent once your order has been shipped
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7. Tracking
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Where available, tracking details will be provided after dispatch
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Customers are responsible for monitoring delivery progress directly via the courier
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8. Delivery Issues
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If you experience an issue with your delivery, please contact us within the timeframes below:
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If order is marked as delivered but not received, contact us within 48 hours
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If order is damaged in transit, provide photos within 48 hours
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If order is lost, report after 10 working days from dispatch
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Reports made outside these timeframes may not be eligible for investigation or replacement.
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9. Incorrect or Incomplete Address
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Customers are responsible for providing accurate and complete delivery details. If an order is returned or lost due to incorrect address information:
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Painless Motion Ltd is not responsible
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Additional charges may apply for redelivery
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10. Missed Delivery
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If delivery is attempted and no one is available:
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The parcel may be left in a designated safe place or taken to a collection point
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Responsibility transfers to the customer once delivery is marked as complete by the courier
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11. Ownership and Risk
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Ownership and responsibility for items pass to the customer once the order has been delivered or left in a safe location. This includes responsibility for loss, theft, or damage after delivery.
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12. International Shipping
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For international orders:
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Customs duties, taxes, or additional fees are the responsibility of the customer
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We are not liable for delays caused by customs clearance
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13. Undeliverable Orders
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If a parcel is returned to us for any reason (including refusal, incorrect address, or failure to collect):
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We will contact you to arrange redelivery, which may incur additional charges
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If no response is received within 14 days, we reserve the right to cancel the order and refund the product cost only (excluding original shipping fees)
