PAINLESS MOTION TERMS & CONDITIONS 

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Terms & Conditions Last Updated 

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25/11/2025

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1. Introduction

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These Terms & Conditions govern the use of this website and the purchase of products from Painless Motion Ltd. By accessing our website or placing an order, you agree to be bound by these Terms.

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If you do not agree with any part of these Terms, please do not use the website or purchase our products.

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2. About Us

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Business Name: Painless Motion Ltd
Website: https://www.painlessmotion.uk
Email: Nihalhalai@painlessmotion.uk
Registered Address: 2 Norcombe Gardens, Kenton, Harrow, HA3 0DS, United Kingdom
Company Registration Number: 16135634

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3. Use of the Website

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• You must be at least 18 years old to place an order

• You agree not to misuse the website or attempt to interfere with its functionality

• All content, including branding, imagery, and product descriptions, is owned by Painless Motion Ltd and may not be copied, reproduced, or distributed without written permission

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4. Product Information

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• We make every effort to ensure product descriptions and pricing are accurate

• Colours, sizes, and appearance may vary slightly due to manufacturing tolerances or screen display differences

• Fitness products, including resistance bands, are intended for exercise use only and must be used responsibly

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5. Orders and Payments

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• Orders are confirmed only once payment has been successfully completed

• Payments are processed securely via Stripe

• Painless Motion Ltd does not store or have access to full card details

• If payment is declined, the order will not be processed

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6. Pricing

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• All prices are displayed in GBP

• Prices include VAT where applicable

• Delivery charges are displayed at checkout before payment

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7. Delivery

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• Delivery times provided at checkout are estimates only

• We are not responsible for delays caused by courier services

• Customers are responsible for providing an accurate delivery address

• If a parcel is marked as delivered but not received, you must contact us within 48 hours

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8. Returns and Refunds

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Our full Refund Policy applies. Key points include:

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• Products may be returned within 14 days if unopened and in original sealed packaging

• For hygiene reasons, opened or used resistance bands cannot be returned unless faulty

• Faulty or damaged items must be reported within 48 hours of delivery

• Refunds are issued to the original payment method once the item has been inspected

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9. Disclaimer – Use of Fitness Products

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• All fitness products are used at your own risk

• Always warm up and follow appropriate guidance before use

• Discontinue use immediately if pain or discomfort occurs

• Seek professional advice if unsure how to use products safely

• Painless Motion Ltd is not responsible for injury resulting from misuse or failure to take reasonable precautions

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10. Limitation of Liability

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• We are not liable for indirect or consequential losses, including loss of profits

• Liability for defective products is limited to repair, replacement, or refund

• Nothing in these Terms limits liability for death or personal injury caused by negligence

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11. Intellectual Property

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All website content, branding, and product materials remain the intellectual property of Painless Motion Ltd. You may not reproduce or use this material for commercial purposes without written consent.

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12. Marketing and Communications

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• We may contact you with updates or marketing communications only where consent has been given

• You may unsubscribe at any time via the email link or by contacting us directly

• Full details on how data is handled are available in our Privacy Policy

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13. Cookies

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We use essential and analytics cookies to improve website functionality and user experience. Please refer to our Cookie Policy for further information.

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14. Governing Law

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These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the UK courts.

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15. Changes to These Terms

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We may update these Terms & Conditions from time to time. Any changes will be posted on this page and will apply to orders placed after the updated version goes live.